Support

Sign-in

Massed uses Apple, Google, or email to sign in. Photo analysis, scan limits, and subscriptions are tied to that account, so use the same method every time.

• If an email is already registered, choose Sign in instead of Create, or use the original Apple or Google method for that address.
• For email accounts, tap Forgot password? on the sign-in screen. Enter the same email, then check that inbox for the reset message.
• Sign in with Apple can hide your email. That is fine. Keep using Apple for that account rather than creating a second one with the same address.
• A weak network, a cancelled prompt, or an outdated Google session can look like a failed sign-in. Try again, then email us if it still fails.

Photo analysis

Analysis needs a signed-in account, a network connection, and a photo of food on a kitchen scale with the display readable. Each free account includes 20 lifetime analyses. Massed Pro includes 100 analyses per week.

• Allow camera access when iOS asks. You can also pick an existing photo from your library.
• Fill the frame with the food and the scale digits. Avoid glare, motion blur, and cropped numbers.
• Review the food name and weight before saving. If Massed is unsure, it asks you to verify. You can edit the reading or enter the weight yourself.
• If analysis fails, use Copy Logs or Report Error in the app, then email hello@massed.app with those details.
• When the free 20 analyses are used, the app offers Massed Pro. If a Pro weekly limit is reached, wait for the weekly reset shown in Settings.

Subscriptions

Massed Pro is an auto-renewing Apple subscription. Annual Pro and Monthly Pro are available after you sign in. Apple handles payment, renewal, and cancellation. Massed never sees your card details.

• Purchase: Open the paywall from Settings or after the free analyses run out. Choose Annual Pro or Monthly Pro, then confirm in the Apple payment sheet.
• Restore Purchases: Sign in first, then use Restore Purchases on the paywall or in Settings → Subscription. Restore looks up an existing Apple purchase for this Apple Account. If none is found, the app says so.
• Manage Plan: Open Settings → Subscription → Manage Plan. That opens Apple subscription controls so you can cancel or change the plan. Pro access stays active through the paid period.
• Deleting the app or deleting your Massed account does not cancel a subscription. Cancel from Manage Plan or Apple Account subscription settings.
• Purchases require a signed App Store build, not a placeholder environment. If the purchase sheet never appears, update iOS, check your Apple Account, and try again.

Data export

Saved sessions, diary entries, custom foods, and related nutrition data live on your device. You can export a JSON copy from Settings.

• Open Settings, long-press the version number at the bottom, then choose Export JSON.
• Share or save the file from the iOS share sheet. Massed does not email the export for you.
• The export is a snapshot of app data on this device. It does not include original Camera Roll photos unless those files are also stored by the app.
• If sharing is unavailable on the device, email hello@massed.app and we will help you retry the export.

Account deletion

You can delete your Massed account from the app. Deletion is permanent. Local app data on the device is cleared. Your Apple subscription is not cancelled automatically.

• Open Settings → Account → Delete account, then confirm the prompt. Apple and Google accounts ask you to sign in again. Email accounts ask for your password.
• After deletion you will need a new account to use analysis again. Previous scan quota and saved local data are not restored.
• If you have Massed Pro, cancel the subscription first from Manage Plan if you do not want Apple to renew it.
• Limited legal, security, or provider records may remain, such as purchase records Apple keeps, authentication logs, or data we must retain to meet the law.
• If you cannot complete deletion in the app, email hello@massed.app from the address on the account.

Privacy and terms

The Privacy Policy explains what Massed handles, including photos, accounts, and subscriptions. The Terms of Use cover acceptable use, billing, and the limits of photo analysis.